Last updated: 27 April 2026
Terms and Conditions for Firearms Medical Assessment with ShootCert.co.uk
1. Introduction
1.1. These Terms and Conditions govern the application process for a firearms medical assessment through ShootCert Ltd (“we”, “us”, “our”).
1.2. By applying for a firearms medical assessment, you (“the applicant”, “you”, “your”) agree to be bound by these Terms and Conditions.
2. Eligibility
2.1. You must be at least 14 years old to apply.
2.2. You must provide accurate and truthful information throughout the application process.
2.3. It is your responsibility to ensure that you meet all legal and regulatory requirements for holding a firearms or shotgun certificate.
3. Application Process
3.1. All applications must be submitted via ShootCert.co.uk.
3.2. You must complete the medical assessment form fully and accurately.
3.3. We will process your application based on the medical information provided by you and your GP or medical professional.
3.4. Failure to provide required information or supporting documents may result in a delay or rejection of your application.
4. Fees and Payment
4.1. The applicable fee for the firearms medical assessment is displayed on our website and must be paid in full at the time of application.
4.2. All payments are non-refundable unless otherwise stated in these Terms and Conditions.
4.3. If additional medical records are required, you may be liable for any additional fees charged by your GP or medical provider.
5. Medical Assessment and Reporting
5.1. Our assessment is based solely on the medical information provided by you and your GP or relevant medical professional.
5.2. We do not provide a fitness-to-hold certificate but submit a factual medical report to the relevant licensing authority.
5.3. We are not responsible for the final decision made by the licensing authority regarding your firearms or shotgun certificate.
6. Accuracy of Information
6.1. You confirm that all information provided is accurate and complete to the best of your knowledge.
6.2. Any attempt to provide false or misleading information may result in the rejection of your application and may be reported to relevant authorities.
7. Processing Times
7.1. We aim to process applications within the timeframe stated on our website. However, this is subject to medical records being received in a timely manner.
7.2. We are not responsible for delays caused by third parties, including your GP or licensing authority.
8. Complex Medical Notes
8.1. In rare cases where your medical notes are highly complex and extend well beyond several hundred pages, we reserve the right to either offer you a full refund or propose an additional charge based on the complexity of the review. We can only determine the level of complexity once we have received and assessed your medical records.
8.2. The extra charge will be in addition to our standard fee and will be quoted to you beforehand in writing via email.
8.3. If you choose not to proceed with the additional charge, a full refund of the initial fee will be issued.
9. Data Protection and Confidentiality
9.1. We process your personal and medical data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
9.2. Your data will only be shared with relevant parties involved in the firearms licensing process.
9.3. For further details, please refer to our Privacy Policy.
10. Cancellation and Refund Policy
10.1. Applicants may request to cancel their application at any time. However, refunds are seldom possible once an application has been submitted and payment made.
10.2. Where medical notes have already been requested or received, ShootCert incurs costs that cannot be recovered, including payment to the assigned doctor. For this reason, cancellation does not entitle the applicant to a refund.
10.3. Refunds will only be issued in exceptional cases where ShootCert is unable to process the application due to an internal error on our part.
10.4. Once ShootCert has received and/or reviewed your medical records, we have a professional and legal obligation to act on any information relevant to firearms licensing. This duty continues even if you choose to cancel your application, and cannot be undone.
10.5. If you fail to provide the required information or supporting documentation, no refund will be issued.
11. Limitation of Liability
11.1. ShootCert Ltd is not liable for any decisions made by the licensing authority regarding your firearms or shotgun certificate.
11.2. We are not responsible for any costs, losses, or damages resulting from delays in processing or rejection of an application.
11.3. Our liability is limited to the fees paid for our services.
11.4 ShootCert accepts no liability for any fees charged by GP practices or third parties for supplying, copying, preparing, or sending medical records or documentation, whether these are provided directly to ShootCert or to the applicant. All such costs are borne solely by the applicant and are non-refundable under all circumstances, including where an application is cancelled or where a refund is not granted under Clause 10.
12. Complaints and Disputes
12.1. If you have a complaint, you must contact us directly using the details provided on our website. This gives us the opportunity to investigate and resolve the matter properly.
12.2. We will always endeavour to handle complaints in a fair, timely, and professional manner. However, applicants who choose to raise refund disputes through social media platforms, public forums, or third-party organisations rather than with us directly may have future applications refused. This protects the integrity of our service and ensures all applicants are treated consistently.
12.3. Any disputes arising under these Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales, and shall fall under the exclusive jurisdiction of the courts of England and Wales.
13. Business Bulk Order Discount Codes
13.1. Businesses and organisations may bulk purchase ShootCert Business Discount Codes for use by their personnel.
13.2. Unused discount codes may be refunded in full if a refund request is made within 14 days of the purchase date. After 14 days, no refunds will be issued.
13.3. If any discount code has been redeemed against an application, no refund will be permitted, regardless of the time elapsed (see Clause 10: Cancellation and Refund Policy).
13.4. The purchase of a bulk discount code does not exempt the applicant from any additional fees that may apply under Clause 8: Complex Medical Notes.
13.5. All other terms contained within these Terms and Conditions apply equally to any individual using a ShootCert Business Discount Code.
13.6. Discount Codes are for the exclusive use of the purchasing business or organisation and its personnel. They may not be sold, transferred, or distributed outside of that organisation.
14. Amendments
14.1. We reserve the right to amend these Terms and Conditions at any time without prior notice.
14.2. Any changes will be effective immediately upon being posted on our website.
15. Contact Information
For any queries regarding these Terms and Conditions, please contact us via the details provided on our website.
By submitting your application, you confirm that you have read, understood, and agreed to these Terms and Conditions.
